Shared Services and Outsourcing - making the most of what you do best
ACX Consulting are leaders in the areas of Shared Services and Outsourcing.
One of our key differentiators is that we work with our clients to develop a service delivery model before making any assumptions regarding shared services or outsourcing as an outcome. We work with clients to develop cost-effective and flexible back offices, particularly in the areas of IT, Finance and Accounting, Indirect Procurement, Call Centres, and Human Resources . This differentiates us from the vast majority of outsourcing advisory firms, as we are able to provide a full service delivery model experience based on our shared services and outsourcing experience. In our experience our clients benefit hugely from an independent advisor supporting them in the critical process of determining whether outsourcing is the "right" answer, and to what extent.
How We Work
The ACX Consulting Shared Services and Outsourcing program assists clients in analysing and improving their service delivery models, and identifying where Shared Services and Outsourcing can bring real business benefit. We also help our clients work toward a collaborative procurement and contracting approach, focusing transaction efforts on implementation needs and benefit realisation.
Our approach focuses on the detailed activities of transition, including retained organization design, operational process development, governance, and profitability management. ACX Consulting also provides clients with an independent market-based assessment of their shared services organizations and outsourcing relationships, helping them drive improvements to meet their changing needs.
ACX Consulting provides Shared Services and Business Process Outsourcing programs to all industries, with specific expertise in Consumer Products, Manufacturing, and Financial Services.